Summit Sprouts

Help/FAQ

Common Questions at Summit Sprouts

We get a lot of great questions — and we’re always happy to help! Below are answers to some of the things we get asked most, from store hours to plant guarantees to our seasonal hiring. If you don’t find what you’re looking for, just shoot us a message or stop by. We’re here to help you grow with confidence.

Frequently Asked Questions

What are your hours?

We’re open seasonally from April through October, 7 days a week.
Hours may vary during early spring and late fall — check Google or our homepage for current times.

Are your plants organic?

We grow as responsibly as possible, using organic practices whenever we can — even if we’re not certified. Our soil blends, pest management, and plant care prioritize natural methods and the health of your garden. Some inputs, like organic-certified plugs or fertilizers, are sourced from trusted suppliers across the Northwest.

How much do you grow on-site?

A lot! Each season, we grow nearly 100,000 plants right here in our greenhouses — from annual flowers and veggie starts to perennials and herbs. That means you're getting fresh, healthy plants straight from the source, grown with care by people who love what they do.

Do you use beneficial insects like ladybugs?

Yes! We believe in working with nature, not against it. That’s why we introduce live ladybugs, beneficial nematodes, and other garden helpers to keep our greenhouses thriving without harsh chemicals. Sometimes you’ll even see them for sale to take home to your own garden!

Do you offer a plant guarantee?

Due to conditions beyond our control (watering, weather, soil, etc.), we do not guarantee live plants. But if something seems wrong within 48 hours of purchase, please contact us — we’ll always try to help.

Do you work with local artists or small businesses?

We sure do. From handcrafted yard art and pottery to locally-made plant supports, we love showcasing the talent and creativity in our community. Many of our non-plant items are made by neighbors and friends right here in the Inland Northwest.

Where are you located?

You’ll find us in Hayden, Idaho, just north of Coeur d’Alene. Visit the Contact Page for directions.

Do you sell gift cards?

Yes! Gift cards are available in-store or online and can be purchased in any amount. They never expire and make the perfect present for plant lovers.

Can I special order plants?

Absolutely. If we don’t have what you’re looking for, we may be able to source it from one of our trusted growers. Just ask!

Do you hire seasonally?

Yes! We begin hiring for the season in February, and our busy season typically runs April through June.
Check our Jobs Page or follow us on social media for updates.

What is the “Summit Seedlings” rewards program?

For every $10 you spend, you earn $1 back in Summit Seedlings. During our Redemption Weekend, you can use your seedlings like store credit!

Do you ship plants?

We currently do not offer shipping. All purchases must be picked up in person.
(For large landscape or custom orders, ask about local delivery options.)

Do you offer contractor discounts?

Yes — ask us in-store about our contractor and bulk pricing program.
We support local landscapers and garden professionals with competitive rates.

Hold Policy – The “Forever Home” Rule

We grow our plants with the hope they’ll find their forever homes quickly — not sit in limbo. Because space is limited and our inventory moves fast, we do not hold in-stock plants, create custom baskets ahead of time, or set aside items for later pickup.

If you’ve purchased something but can’t take it with you that day, we’re happy to hold it for up to 24 hours. After that, unless we’ve made other arrangements, the item may be restocked or considered forfeited.

For special orders or prepaid items, we allow up to 4 days for pickup unless a different date has been confirmed. Beyond that, we reserve the right to restock the item without refund.

Thanks for understanding — our goal is to keep plants happy, healthy, and headed to good homes as soon as possible.

Return Policy

Plants are living, sensitive beings — not widgets on a shelf. Once they leave our care, factors like water, sunlight, heat, wind, and general neglect can affect their health in ways we can’t control.
Because of this, all sales on live plants are final.

Think of it like buying a head of lettuce — if it wilts in the back of your fridge, it’s not the grocery store’s fault. Same goes for plants.

That said, if something seems wrong within 48 hours, send us a photo or stop in and chat. We’re happy to help diagnose the issue and offer advice. In rare cases where the problem clearly started before you took the plant home, we may offer a discount or partial replacement — but that’s the exception, not the norm.

As a small, locally owned greenhouse, we simply can’t absorb losses like a big box store — so we ask for your understanding and honesty, just like we give you ours.

Something Seem Off?

We do want you to have success in your garden, and if a plant looks unhealthy within 48 hours of purchase, reach out to us with a photo and description. We’re happy to help troubleshoot, offer care tips, or — in rare cases — provide a discount or partial replacement if we believe the issue originated before it left the greenhouse.

We handle these rare situations with care and integrity, but we also ask that our customers extend us the same grace. We’re a small business, not a chain store with corporate buffers.

DIY or Altered Items Clause

Items that have been repotted, trimmed, altered, or left in extreme conditions (like a hot car or freezing weather) are not eligible for return or replacement.

Non-Plant Items

You may return non-plant items like pottery, tools, and decor within 14 days of purchase if:

You have a receipt or proof of purchase
The item is unused and in original, sellable condition

Returns will be refunded to the original form of payment or store credit.

Items Not Eligible for Return

To keep things fair and consistent, we do not accept returns on:

Live plants (annuals, perennials, herbs, veggies, trees, or houseplants)
Gift cards
Custom or special orders
Clearance or discounted items

Online Orders & Special Situations

If you purchased something online or have a unique situation, please email us at contact@summitsproutsinc.com with your name, order info, and a description of the issue. We’ll do our best to respond within 2 business days.

A Note From the Dirt

We work hard to grow healthy plants and offer honest service. We love our customers and want everyone to leave feeling supported and successful in the garden — but we also need to protect the integrity of our business. Thanks for helping us keep things fair, sustainable, and rooted in mutual respect.